At KYRA, we prioritize customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, our refund policy outlines the conditions under which refunds are applicable.
1. We offer refunds / Returns under the following conditions:
- The item is defective or damaged upon arrival.
The wrong item was delivered. - The item does not match the description or images provided on our website.
To be eligible for a refund / Returns:
- The item must be unused, and in its original packaging with all accompanying documents (e.g., invoice, Shipping label etc. )
- A refund / Return request must be made within 3 days from the date of delivery.
2. Non-Refundable Items We do not offer refunds for:
- Items purchased during sale, clearance, or promotional offers.
3. Refund Process To request a refund:
- Contact our customer support team at contact@kyraboutique.com / 95660 87342 within 2 days of receiving your order.
- Provide your order number, images of the item (if damaged/defective), and a brief explanation.
- If any damaged / defective / replacement / Returned products are approved, then it will be verified and delivered within 5-7 days.
- After inspection, if any refunds are approved, we will initiate the refund and it will be credited to your original payment method within 5 to 7 business days.
4. Late or Missing Refunds
If you haven’t received a refund within the stated period, first check with your bank or payment provider.
If the issue persists, contact us at contact@kyraboutique.com / 95660 87342.
